Our site: At www.nargileplus.com, it endeavors to deliver all the products it offers to its customers as soon as possible. www.nargileplus.com declares in advance that it will not undertake any responsibility in case of delays or transaction cancellations that may occur due to overseas or other factors, and the customer cannot hold www.nargileplus.com responsible for delays for the products not delivered.

 

www.nargileplus.com reserves the right to suspend all of the services provided to the customer and the products in shipment due to problems in payment, provision problems for customers with credit card payment orders, or provisions and obligations.

 

Our products are sent after being checked. Quality control is complete. There is a replacement guarantee within 7 days, provided that the products are not used and the shipping fee belongs to the buyer.

 

The address you will write on the order form of the products you will purchase from www.nargileplus.com should be your address during shipping hours. If the cargo company cannot find the buyer at the first call, it leaves a note to the buyer and the buyer receives the product from the cargo branch that will deliver the product.

 

When receiving your cargo, check with the cargo attendant. If the product delivered to you is damaged or incomplete, report it to the cargo officer who delivered it and do not take it. The damaged product will return to Tokel Hookah, and after arrival, the same products will be sent to the buyer. Cargo change is not made for damaged or missing orders that have not been reported.

 

It is the representation of the shipping fee calculated by www.nargileplus.com. The shipping fee is calculated automatically by the site according to the size of the product. Since the materials such as the parcel - packaging in which the products are placed may vary, the shipping fee may vary up to 20% or 30%. Nargile Plus reserves the right to change the shipping cost calculated by the site for the products to be sent.

 

All of the products are in our stock. Although product stocks are constantly kept up to date, sometimes glitches can occur. Some of the products you have ordered may be out of stock of supplier companies. In order to avoid such situations, the products you have ordered will be checked by the Customer Service. If the product you have ordered is not in our stocks or in the stocks of the manufacturer, you will be contacted and informed.

 

 

Return Exchange Policy

Warranty conditions

All products are under the warranty of the manufacturers unless otherwise stated. In order for the warranty conditions to be valid, be sure to check the product during cargo delivery. When you see a damage, keep a record and do not get the product. Changes made on the product, deformation of the product or deterioration of the original design of the product are not covered by the warranty.

 

Product Return Conditions

In case of faulty goods you purchased through our website from the date of delivery by sending at least 7 days in nargileplus@hotmail.com address our e-mail or + 90 5393310604 the phone number No. You need to communicate with us. Following this information, the faulty product you send us with the courier company will be replaced with a new one. If the ordered product error is caused by customer use or if the product has been used within 7 days, the product will not be returned or exchanged. As per the terms of product return and replacement, the practices are essential in accordance with the Law No. 4077 on Consumer Protection.